Operational Context & Challenge
Manual processing of informal customer chats leads to missed inquiries, unrecorded orders, delayed quotations, and accounting reconciliation backlogs.
Technical Architecture & Engineering Solution
The architecture demonstrates how customer enquiries and orders can be routed into business workflows, with automated document generation and database processing.
Delivered Architecture & Features
WhatsApp Cloud API integration
Webhook-based event processing
Automated workflow routing and customer inquiry capture
Automated PDF quotation and invoice generation
n8n workflow automation pipelines
Technologies Employed
WhatsApp Cloud API
Webhook Architecture
n8n Automation Engine
DOMPDF
RESTful APIs